Mind you, I once had a letter from Scottish Gas, signed by hand as "Scottish Gas"...

[rab] Did you reply "Dear Scottish" or "Dear Mr Gas"?

I agree with rab about feeling uncomfortable replying to mails like that. I generally duck the issue and just start them with "Hi -" and in fact, I don't often use names at all unless there's ambiguity as I've never been comfortable with using people's names for any purpose whatsoever, even if I've known them for years. Dunno why.

[rab] "Dear Sir or Madam, as the case may be:" Although in email I never use any salutation at all.

[Raak] Why not? [All others] What about you? Do you use salutations in email?

[Néa] Just the custom I'm accustomed to (and therefore the One True Way).

I use 'Good morning [name] or sometimes just 'Good Morning' (or afternoon), or sometimes 'Dear [name] in an email; if it's a round-robin (which is often is) I just start with an attention-grabbing 'Ladies and Gentlemen' which seems to go down fairly well, apart from with one individual who has been making a fool of herself recently and is not much longer for this corporate world, I feel.
[Rosie] A gay couple. With stupid parents. :oP

[Néa, from whom all knowledge springs, from whose navel a lotus springs forth and who encompasses the oceans in three strides] I avoid salutations as unnecessary ornamentation.

[Salutations] For email, even formal email, I find that "Hello," is a perfectly good opening for almost every purpose. So much so that I now find it slightly quaint to receive an email that begins "Dear..." (particularly if the person uses my surname). And it's been many a year since I've seen a "yours faithfully". If forced into a formal signoff, I tend to stick to just "Yours," for fear of writing something I don't in the slightest bit mean, such as "sincerely".

[Dear Mr B-----,] While I am familiar with the feeling whereof you speak re: addressing someone by their first name prior to a formal introduction, which no doubt is deplored in Debrett, I can't say I've experienced a great deal of discomfort in discarding the convention.

In emails, I use "yours faithfully", "your sincerely", "regards" or "kind regards" depending on the context. I also use "cheers", which I use as a multi-purpose word in spoken coversation anyway. However, at the start of an email, I tend just to use the person's name (surname if we're not acquainted, forename if we are) or "Dear Sir or Madam" if it's to "complaints@????.com" or "service@????.com" (as many of my emails are).

[Phil] Whats the difference between regards and kind regards? I've never really appreciated this subtlety.

(pen) Sorry, but it's Christopher and Samantha. 50 yrs ago it would have been Christine and Samuel.

Now I come to look at it, Christine seems such a silly name. It's like the brand name of a sort of mini-Messiah individually wrapped for your comfort and convenience.

"Vicar, do you sell small packs of Christines for the weekend?"

[Projoy] Most names start to look pretty silly if you look at them too closely, like most words.

[Néa] I tend to use a first name and a colon. It's my style. For example:

Dear Samantha:

Isn't it about time you got off Humphrey's hand? I should think it was quite uncomfortable.

All the best,

Nights.

I think of an email as being a less formal letter - with an opening, closing and all the rest. Most of my peers think I'm bizarre for this.

hi nites i reckn your a yong fogy rosie

In email I don't use valedictions either, just my name at the end or a .sig. Written letters go "Dear Sir/Yours faithfully" or "Dear [name]/Yours".

Hmm, well showing my old-foginess I start with a "signature" saying who I am, website details etc. (Though this is automatically included) Then I use Dear (name) <comma> Dear Humphrey, Then the text - all properly written out and hopefully correctly spelt and punctuated. And I tail it with Regards, Blob (or whatever soubriquet that person knows me by) ........ What's more, I write SMS texts in much the same way !!!

(Nights) Actually most of my emails are no different from letters except in the greeting if I'm familiar with the person. This means capitals, punctuation and paragraphs. Well, why not? At my age you simply don't give a toss if people think you're bizarre. It's great.

The thing is, I tend to see emails as more closely related to memos than letters. When I receive an email written like a formal letter, it comes across, frankly, as somewhat illiterate.

[darren] How would you receive a letter through your letterbox? Would you feel impatience that they didn't email you about it?

[Projoy] It's a gut feeling thing. Although, if I sit and think about it, my regards tend to be much kinder if I'm selling than buying.

[pen] I'm not sure I understand what you're getting at there.

[pen] Dunno about Darren, but I would feel exactly that (and frequently do). We've too few trees as it is, without wasting them on pointless letters, cards etc.

(Projoy) You really can't be allowed to get away with that. The proportion of paper in actual letters compared with the total amount of paper (newspapers, junk mail etc) that comes through my letterbox is very small. In any case, we're not short of trees; there are many more than there were 40-50 years ago, everywhere. To be honest, I'm not that keen on trees, they spoil the view and at one time threatened to undermine my house. Rather overrated, I feel.

[Rosie] Who says my annoyance is confined to only legitimate letters? As to "more trees", I don't know if that's true, although I guess you're more likely to know than I am, But don't we need even more trees at the moment to do Carbon Dioxide conversion? This is the general impression I have gained.

I suspect Rosie is right that there are more trees now than in the 50's. I'm pretty sure, however, that there were many more in the 30's and more still before WW1. Also, the tree-planting boom of the 50's 60's & 70's was mostly conifer plantations. Planting more trees as mixed woodland must be a good thing both aesthetically and as carbon sinks.

IIRC, commercial forestry supplies most of the pulp for paper - and that's a planting-and-harvesting operation of fast-growing monoculture conifers; it doesn't use wood from mixed and deciduous woodland.

I'm still not sure what forest conservation and my opinion of email writing style have to do with each other.

Which would explain the demise of resin/wood particle composite board and the resurgence of quality natural wood at the woodyards. Oh, hang on......

That's a matter of furniturenfashion and the health hazards of the resin fumes, innit?

[Rosie] Well I look forward to being 23 then. And I write text messages just the same way - the joy of predictive text. And a new phone!

In other news, I handed in my dissertation today!

[nights] Congratulations! Well done! I hate you. No, really, well done.

(Projoy) It's true that trees fix carbon rather than letting it float free as CO₂ but the number needed to make any difference is impractically large particularly considering the rate the Amazon jungle and other areas are being chopped down. Trees are nice but have become sacred, which is just silly. They undermine buildings, obscure the sky and the view, drop leaves on the railway line and are even allowed to obscure signals. The biodiversity of tree-free railway cuttings was incredible. Down with trees! BTW I don't quite understand your aversion to printed paper. I get cards all the time from my nieces in addition to all the emails, which is nice, and far better than when they were young teenagers and sent me electronic Christmas cards. Sod that.

[Rosie] Well, I suppose it's a personal preference, but I just find dealing with paper irritating these days. It becomes clutter very quickly. You can't miniaturise it and file it conveniently in a sensible folder system on a HDD. Cards and the like seldom express sentiments profound enough to be worth keeping, and for the most part are ritualistic and purposeless. Almost anything that could be said in a conventional letter could be said in an email, which is far more keepable these days.

[PJ, Rosie] Being a keen calligrapher - I mostly design and write greetings cards to close friends and family. They seem to appreciate the personal, snail-mail touch because it's evidence that one has made the effort. Far more 'keepable' I'd say.