[Néa] Swedish schoolchildren are presumably too well brought up to say "Ni!" to a teacher. Would that our lot were as aware of the social graces.

My butcher calls me "Sir", and I love it. I'd be delighted to go back to using titles and surnames instead of all this pseudo-familiar first name tosh. If someone repeatedly uses my name, I instinctively remind myself not to buy anything, or co-operate for that matter. Still, it's better than being called "mate" by someone I'm trying to conduct some business with.

(Phil) My Indian newsagent always greets me with a smile and "Ah, Mr Hughes" when I go in each week to pay for the papers. This is almost too formal even for someone of my age but charming nevertheless. What I really don't like is name-tags where the surname is omitted. It's either false familiarity or management's way of saying you're not very important.

I'm not keen on letters coming from people with gender-neutral names (like Chris) without a title as you then never know how to write back to them.

[rab] "Dear Chris"? Isn't the point that once they've introduced themselves by a particular name it's quite acceptable to address them by it...?

My nextdoor neighbours are Chris and Sam. Any guesses?

{Projoy] Actually, I was thinking of emails rather than letters where you have mail from "Chris Jones", and at the bottom a standard sig "Chris Jones, Gender Neutrality Officer". To me, it feels utterly wrong beginning a communication with "Dear Chris" when I've never met the person in question.

Mind you, I once had a letter from Scottish Gas, signed by hand as "Scottish Gas"...

[rab] Did you reply "Dear Scottish" or "Dear Mr Gas"?

I agree with rab about feeling uncomfortable replying to mails like that. I generally duck the issue and just start them with "Hi -" and in fact, I don't often use names at all unless there's ambiguity as I've never been comfortable with using people's names for any purpose whatsoever, even if I've known them for years. Dunno why.

[rab] "Dear Sir or Madam, as the case may be:" Although in email I never use any salutation at all.

[Raak] Why not? [All others] What about you? Do you use salutations in email?

[Néa] Just the custom I'm accustomed to (and therefore the One True Way).

I use 'Good morning [name] or sometimes just 'Good Morning' (or afternoon), or sometimes 'Dear [name] in an email; if it's a round-robin (which is often is) I just start with an attention-grabbing 'Ladies and Gentlemen' which seems to go down fairly well, apart from with one individual who has been making a fool of herself recently and is not much longer for this corporate world, I feel.
[Rosie] A gay couple. With stupid parents. :oP

[Néa, from whom all knowledge springs, from whose navel a lotus springs forth and who encompasses the oceans in three strides] I avoid salutations as unnecessary ornamentation.

[Salutations] For email, even formal email, I find that "Hello," is a perfectly good opening for almost every purpose. So much so that I now find it slightly quaint to receive an email that begins "Dear..." (particularly if the person uses my surname). And it's been many a year since I've seen a "yours faithfully". If forced into a formal signoff, I tend to stick to just "Yours," for fear of writing something I don't in the slightest bit mean, such as "sincerely".

[Dear Mr B-----,] While I am familiar with the feeling whereof you speak re: addressing someone by their first name prior to a formal introduction, which no doubt is deplored in Debrett, I can't say I've experienced a great deal of discomfort in discarding the convention.

In emails, I use "yours faithfully", "your sincerely", "regards" or "kind regards" depending on the context. I also use "cheers", which I use as a multi-purpose word in spoken coversation anyway. However, at the start of an email, I tend just to use the person's name (surname if we're not acquainted, forename if we are) or "Dear Sir or Madam" if it's to "complaints@????.com" or "service@????.com" (as many of my emails are).

[Phil] Whats the difference between regards and kind regards? I've never really appreciated this subtlety.

(pen) Sorry, but it's Christopher and Samantha. 50 yrs ago it would have been Christine and Samuel.