[pen] Hmm yes, it can be frustrating that. Mostly works fine for me, but I don't really want to carry that gizmo between work and home ever day in case I need to do some banking. Still, work is forcing me to ditch Barclays so I won't have to deal with it soon.
Is this some kind of card-reader thing? RBS introduced one of those and it's one of the reasons why I'm switching to the Halifux. (That and I get to spend my wife's shoe fund on beer).